100% Money Back Guarantee
THIS BENEFIT SHOULD SAY IT ALL! We will provide each hourly client with a 100% money back guarantee for the first week (7 days/168-hour) if they wish to cancel their contract due to an unsatisfactory quality of service. Some restrictions may apply.
Our "Easy Out" Guarantee
To further prove our confidence in the services we provide and as an incentive to gain your trust, all new "hourly" clients will receive a 336 hour (two week) opt-out and "patrol clients" will receive a 24 hour (one day) opt-put clause for the first (30) days of service. After which, a standard (30) day opt-out cluase will be implemented. This will provide you with the comfort of knowing that within the first thirty days, you can cancel our services without penalty.
That's right, Customer service! It is number #1 on our list. It is the one defining ability about any security provider that reflects overall quality & success. Most companies & employees in the security industry just don't seem to grasp this concept very well. The bottom-line is that 90% of what security officers encounter on a daily basis is basic customer service. Even when faced with an aggressive individual ("a security issue"), the manner in which the individual is dealt with will determine the success of a non-confrontational outcome 90% of the time.
This is the key ingredient of our success. As a client of ATLAS, you will find that the officers assigned to your facility and all members of our team are willing to assist in any way, both security and other at all times. Our officers are thoroughly trained and ready to perform duties such as lock-ups, un-locks, CCTV, guest check-in's, access control, news paper delivery, etc. Our mentality is simple. If our officers are not performing security related duties, then they must find other ways to assist the client and their staff in an effort to add more value to the cost of service clients incur.
Wage Effects Quality
You've heard it before. "You get what you pay for"! This could not be truer in the security industry. Our team at ATLAS believes in the philosophy of "treat our employee's right, and they will treat our client's right". This is a crucial point when considering the quality of service you wish to receive as a client. Employees of ATLAS are typically paid an average wage of nearly $2.00 per hour higher than competing companies after their initial training period, and ATLAS manages to do this while still remaining a mid-priced company in the local markets.
Benefits That Are Needed
In the security industry, the term "contract specific" seems to be the popular vernacular when referring to anything regarding the financial stability & well-being of an agency's employees. The concept of flexible rates is ridiculous due to the fact that the only way any agency can reduce the hourly cost of on-site personnel is by lowering wages & removing employment benefits. Our team at ATLAS has included (9) paid holidays per year, one week paid vacation per year, 401(k) retirement, Flexible Savings Account "FSA" and an Employee Assistance Program "EAP" into all hourly client contracts.
Management Determines Success
True to the old saying "employees don't leave a company, they leave their manager", so does a company's clients. A company and its' employees are not usually the problem, it's management. Management is responsible for setting up new clients, designating job assignments, employee hire, trainning, supervision, disciplinary actions, but most importantly maintaining client communications with quick responses. This final task is where managers fall short. At ATLAS Protection Agency, Inc. management is "hands-on" and willing to assist clients in any way. Our management team prides themselves on being the most responsive team in the industry. Local management is available to clients 24/7 through after hour emergency phone numbers where supervisors can be reached and where they will relay messages to management for quick & appropriately timed responses. Upon becoming a client of ATLAS, management will setup a reoccurring date each month for a face-to-face meeting with you (the client) at your facility to review our performance and make the necessary changes to improve service.
A Single Rate Without Fluctuation
NO TRICKS, NO HIDDEN FEES!
While ATLAS Protection Agency, Inc. maintains its position as a "mid-priced" company in local markets, it is important to note that our rates do not fluctuate due to holidays, overtime, severe weather, etc.
No Annual Rate Increases
Regarding this topic, ATLAS does three things very different. One, we do not pursue annual rate increases. Two, we also provide budget projections. And three, we will guarantee our proposed rates for the life of your contract. As long as you remain a client of ATLAS, your rates will never differ from the rates quoted in your proposal.